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Sessions are 90 minutes in length. They address the wide variety of challenges, from coverage to investigation, from evaluation to resolution that confront adjusters and claim managers on a daily basis. Instead of "dry" lectures, you'll be encouraged to actively learn together with a large number of industry peers in every class. You'll hear the latest developments and strategies from subject experts, and learn what others across the industry, and across the nation, are doing with various claim issues and challenges. Over two days you'll be able to attend up to eight 90-minute sessions on a wide assortment of claim topics.

Aggressive Contractors and Assignment of Benefits Challenges

  • Describe the relationship between insurer, insured, and service providers involved in property restoration following losses
  • Review recent trends with building contractors soliciting assignment of benefits with personal and commercial lines property claims
  • Evaluate adjuster strategies to confront aggressive maneuvers by contractors and service providers
  • Review the law in various jurisdictions that govern the assignment of benefits
  • Building Code Issues with Commercial Property Claims

  • List the major features of commercial buildings that most often result in costly building code upgrades following a major loss
  • Work through several commercial building code examples, including energy code requirements, commercial roofing, sprinklers, and ingress/egress scenarios
  • Identify helpful resources for adjusters when facing building code challenges with commercial building losses
  • Building Damage Estimating Challenges 2019

  • Identify typical challenges in estimating residential and commercial buildings
  • Evaluate new tools and resources now available to help accurately estimate these damages
  • Review challenges with repair vs. replacement options in various building losses
  • Identify ways to isolate and evaluate estimate differences and work toward successful resolution of these claims
  • Common HVAC Damages: Repair vs. Replace

  • Recognize typical residential and light commercial HVAC damages caused by hail, wind, fire, vandalism, winter storms, and wear and tear
  • Determine the impact these types of losses have on HVAC equipment and assess whether repair or replacement is needed
  • Review recent government regulations imposed on repairs and replacements of air conditioning equipment that impact claim resolution
  • Controlling Large Commercial Contents Claims

  • Review techniques to accurately scope large commercial contents claims
  • Identify ways to best repair, restore, or replace specialized equipment, including computers, lost data, fine arts, stock and inventory.
  • Accurately adjust claims with salvage in a variety of loss scenarios.
  • Evaluating Documents: Potential Fraud

  • Evaluate various claim documents for potential fraud implications
  • Distinguish hard vs. soft fraud
  • Identify tips for investigating fraud with claim documentation in a variety of scenarios
  • Fire and Arson Investigation Tips for Adjusters 2019

  • Trace recent developments in fire and arson investigation strategies with NFPA 921 and 1033
  • Describe effective evidence collection, including interviews with claimants, first responders, and witnesses
  • Identify ways to communicate sensitive information to local law enforcement officials
  • Create a checklist of arson investigation procedures and tips
  • New Apps for Property Adjusters

  • Identify new apps for property adjusters
  • Highlight new apps for building damage estimating available for adjusters
  • Evaluate new apps for measuring buildings and structures, capturing data, photos and reports, and communicating with insureds and other parties
  • Identify new apps for use with contents claims
  • Property Claim Resolution Strategies for the 21st Century

     CPCU  FL  NC  NH  OK  RPA  TX

  • Identify the reasons some claims don’t resolve in a timely fashion and offer strategies for resolution
  • Explore ways to take “dormant” claims and move toward resolution
  • Deny claims appropriately when coverage doesn’t exist.
  • When inheriting flawed claims from others, move them toward prompt resolution
  • Recent Property Case Law Update

  • Review current coverage and case law trends and improve your ability to forecast court decisions
  • Identify current regional issues and concerns in the property insurance field
  • Use reasoning skills to apply policy provisions to factual scenarios
  • Compare notes involving coverage challenges with other claims professionals from your region
  • Residential Roof Adjustment Challenges

  • Identify hail, wind, and freeze damage to residential roofs
  • Review other types of damage to residential roofs, including design errors, material defects, installation errors, and wear and tear
  • Evaluate storm resistance of various roofing materials, including shingles, tile, slate, and metal
  • The Subrogation Landscape: What's Changing?

  • Review recent case law to evaluate the potential liability of subrogation targets
  • Identify how current case law impacts subrogation claims
  • Utilize recent case law to help make strategic decisions on the merits of subrogation challenges
  • Manage subrogation recovery expectations by evaluating winning and losing arguments in recent cases
  • Water Damage Coverage Snafus

  • Review challenging water loss scenarios and typical coverages afforded under homeowners, businessowners, and commercial property forms
  • Trace the recent evolution of coverage language for water damage under various HO-3 policies
  • Evaluate coverage in a variety of water damage claim scenarios, including surface water, backup and overflow, water with mold, the interior water damage limitation, and accidental discharge claims
  • Wildfires and Catastrophe Response Challenges

  • Identify the unique challenges posed by wildfire claims in the 21st century
  • Review the ways local authorities and governments have played a role in the adjustment of wildfire claims and recovery for insureds
  • Evaluate new tools available to investigate and adjust wildfire claims
  • Describe key resolution strategies in handling wildfire claims
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    Registration, Exhibits, and Sponsor Information Available Early May


    As a claims professional, your time is valuable and the demands of your job are high. Day in and day out, you are responsible for helping insureds replace their homes or businesses after a catastrophe or ensuring that a business owner sued by a customer receives a fair day in court. Still, you have to stay abreast of adjusting, legal and technological developments in the insurance industry in order to maintain your adjusting licenses and provide first-rate services to your insureds. PLRB's Regional Adjusters Conferences are designed to meet your needs.

    The Regional Adjusters Conferences provide high-quality claims training and education in a cost-effective, interactive educational setting. The conferences are held in three different cities around the country and close to your offices.

    At the conferences, you can explore property and casualty claim insurance topics that provide current information on critical claims issues while earning up to 12 hours of adjuster continuing education credit in select states. You can also attend the Insurance Services Expo where you can discover new products and services and network with the top industry service providers. The Expo includes 80-100 regionally-focused service providers with claims-specific expertise in a wide array of fields and disciplines.

    PLRB offers complimentary registration for the Regional Adjusters Conferences to staff of PLRB member insurance companies. You can attend both days of the conference or focus on particular courses. So invest in your professional development and growth by attending any one of the 3 Regional Adjusters Conferences this year. You are worth it.


    The was my first PLRB conference and I look forward to attending others.

    Great learning opportunity, good way to clarify how vendors can help or what they do.

    I was able to meet several contractors and adjusters face to face that I've only talked to on the phone in the past. Everything is well organized and I appreciate that.

    The variety of presentations compared to the amount of time allotted for the conference. It was nice getting to choose courses and not feeling like I had to settle for one which didn't apply. All were valuable.

    Material appropriate for what we do. Variety of subject matter and choices.

    The seminars very done very well and was pleased with overall experience.

    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2019 Regional Adjusters Conferences.

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