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Sessions are 90 minutes in length. They address the wide variety of challenges, from coverage to investigation, from evaluation to resolution that confront adjusters and claim managers on a daily basis. Instead of "dry" lectures, you'll be encouraged to actively learn together with a large number of industry peers in every class. You'll hear the latest developments and strategies from subject experts, and learn what others across the industry, and across the nation, are doing with various claim issues and challenges. Over two days you'll be able to attend up to eight 90-minute sessions on a wide assortment of claim topics.

Customer Service Challenges and Solutions

  • Review current successes and strengths of the customer service operations across your company
  • Identify opportunities to deliver more effective customer service within your claim organization
  • Align corporate strategies with customer expectations to meet and exceed expectations
  • Describe ways to enlist your staff in building a customer-centric claims organization
  • Cyber Investigation Challenges

  • Review various types of losses that can lead to cyber claims under first- and third-party policies, including hacked data and data loss from different perils
  • Describe methods for investigating distinct types of cyber claims to determine the cause, impact, and recovery options
  • Develop crisis response techniques, including assembling an effective response team, gathering and retaining evidence, preventing further damage, and fulfilling notification obligations
  • Ethical and Good Faith Claim Handling Strategies

  • Describe possible ethical dilemmas that may confront claims professionals in the course of their work
  • Identify a system that will help you evaluate ethical dilemmas and solutions
  • Survey various states to identify the good faith claims handling practices expected with every adjustment
  • Highlight the many ways that ethical claims handling supports society and the greater good
  • Managing Claims Operations with New Tools

  • Identify management areas where new technology tools can drive operational improvements
  • Devise ways to integrate new tools for maximum benefits
  • Review the ways employees respond to new tools and changes
  • Align your organizational objectives with these new tools and improvements
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    Registration, Exhibits, and Sponsor Information Available Early May


    As a claims professional, your time is valuable and the demands of your job are high. Day in and day out, you are responsible for helping insureds replace their homes or businesses after a catastrophe or ensuring that a business owner sued by a customer receives a fair day in court. Still, you have to stay abreast of adjusting, legal and technological developments in the insurance industry in order to maintain your adjusting licenses and provide first-rate services to your insureds. PLRB's Regional Adjusters Conferences are designed to meet your needs.

    The Regional Adjusters Conferences provide high-quality claims training and education in a cost-effective, interactive educational setting. The conferences are held in three different cities around the country and close to your offices.

    At the conferences, you can explore property and casualty claim insurance topics that provide current information on critical claims issues while earning up to 12 hours of adjuster continuing education credit in select states. You can also attend the Insurance Services Expo where you can discover new products and services and network with the top industry service providers. The Expo includes 80-100 regionally-focused service providers with claims-specific expertise in a wide array of fields and disciplines.

    PLRB offers complimentary registration for the Regional Adjusters Conferences to staff of PLRB member insurance companies. You can attend both days of the conference or focus on particular courses. So invest in your professional development and growth by attending any one of the 3 Regional Adjusters Conferences this year. You are worth it.


    The was my first PLRB conference and I look forward to attending others.

    Great learning opportunity, good way to clarify how vendors can help or what they do.

    I was able to meet several contractors and adjusters face to face that I've only talked to on the phone in the past. Everything is well organized and I appreciate that.

    The variety of presentations compared to the amount of time allotted for the conference. It was nice getting to choose courses and not feeling like I had to settle for one which didn't apply. All were valuable.

    Material appropriate for what we do. Variety of subject matter and choices.

    The seminars very done very well and was pleased with overall experience.

    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2019 Regional Adjusters Conferences.

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