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Sessions are 90 minutes in length. They address the wide variety of challenges, from coverage to investigation, from evaluation to resolution that confront adjusters and claim managers on a daily basis. Instead of "dry" lectures, you'll be encouraged to actively learn together with a large number of industry peers in every class. You'll hear the latest developments and strategies from subject experts, and learn what others across the industry, and across the nation, are doing with various claim issues and challenges. Over two days you'll be able to attend up to eight 90-minute sessions on a wide assortment of claim topics.

Cyber Claims: Exposures and Adjustments

 CPCU  DE  FL  NC  NH  OK  RPA  TX

Oct 30, 2018 -- 3:30 p.m. to 5:00 p.m.
Oct 31, 2018 -- 8:15 a.m. to 9:45 a.m.

Michael Lettiero, , Partner, Goldberg Segalla

  • Describe current and future cyber exposures for individuals and businesses that may produce future claims
  • Evaluate current first and third-party coverages afforded for these types of cyber exposures
  • Identify investigation tools and resources available to help adjusters evaluate these specialty claims
  • Identify advances in hacking and data breach protection that are coming to market
  • Ethics and Good Faith Claims Handling

     CPCU  DE  FL  NC  NH  OK  RPA  TX

    Oct 30, 2018 -- 9:00 a.m. to 10:30 a.m.
    Oct 31, 2018 -- 1:00 p.m. to 2:30 p.m.

    Lewis F. Collins, Jr., JD, Partner, Butler Weihmuller Katz Craig
    John Franks, JD, Corporate Counsel, Infinity Insurance Company

  • Describe the ethical responsibility of good faith claims handling
  • Identify systemic approaches to improving good faith claims handling
  • Avoid being “set –up” for bad faith
  • Show with examples how the claim file can enhance or detract from good faith claims adjusting
  • Interviewing/ Quality Statement Skills Workshop

     CPCU  FL  RPA

    Oct 30, 2018 -- 1:30 p.m. to 3:00 p.m.
    Oct 31, 2018 -- 8:15 a.m. to 9:45 a.m.

    Mary Anne Medina, AVP-Marketing, Specialty Group, Inc.

  • Describe the qualities of a great interview or statement that positively impacts the outcome of a property or casualty claim
  • Identify the ways you can encourage more adjuster curiosity and “digging for relevant facts” when taking statements or exams under oath
  • Practice taking statements that positively affect the outcome of your claim
  • On-Boarding and Coaching for Success

     CPCU  RPA

    October 30, 2018 -- 10:45 a.m. to 12:15 p.m.
    October 31, 2018 -- 2:45 p.m. to 4:15 p.m.

  • Evaluate the On-Boarding experience of new hires in your organization
  • Identify areas for possible improvement during the first six months of an adjusters experience
  • Describe what effective coaching looks and feels like for newer adjusters
  • Review some of the resources that are available to help your staff do a more effective job of on-boarding and coaching new staff
  • PLRB: Online Coverage Research: 1st and 3rd Party Coverages

     CPCU  FL  NC  OK  RPA  TX

    October 30, 2018 -- 10:45 a.m. to 12:15 p.m.
    October 31, 2018 -- 10:15 a.m. to 11:45 a.m.

    Patrick Biggins, JD, Counsel, PLRB
    David Fox, JD, Counsel, PLRB

  • Update your coverage research skills using PLRB's NEW Search database
  • Discover new research tips and shortcuts
  • Access the latest property and liability cases, emerging issues, and other updated PLRB materials
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    As a claims professional, your time is valuable and the demands of your job are high. Day in and day out, you are responsible for helping insureds replace their homes or businesses after a catastrophe or ensuring that a business owner sued by a customer receives a fair day in court. Still, you have to stay abreast of adjusting, legal and technological developments in the insurance industry in order to maintain your adjusting licenses and provide first-rate services to your insureds. PLRB's Regional Adjusters Conferences are designed to meet your needs.

    The Regional Adjusters Conferences provide high-quality claims training and education in a cost-effective, interactive educational setting. The conferences are held in three different cities around the country and close to your offices.

    At the conferences, you can explore property and casualty claim insurance topics that provide current information on critical claims issues while earning up to 12 hours of adjuster continuing education credit in select states. You can also attend the Insurance Services Expo where you can discover new products and services and network with the top industry service providers. The Expo includes 80-100 regionally-focused service providers with claims-specific expertise in a wide array of fields and disciplines.

    PLRB offers complimentary registration for the Regional Adjusters Conferences to staff of PLRB member insurance companies. You can attend both days of the conference or focus on particular courses. So invest in your professional development and growth by attending any one of the 3 Regional Adjusters Conferences this year. You are worth it.


    The was my first PLRB conference and I look forward to attending others.

    Great learning opportunity, good way to clarify how vendors can help or what they do.

    I was able to meet several contractors and adjusters face to face that I've only talked to on the phone in the past. Everything is well organized and I appreciate that.

    The variety of presentations compared to the amount of time allotted for the conference. It was nice getting to choose courses and not feeling like I had to settle for one which didn't apply. All were valuable.

    Material appropriate for what we do. Variety of subject matter and choices.

    The seminars very done very well and was pleased with overall experience.

    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2018 Regional Adjusters Conferences.

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