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Sessions are 90 minutes in length. They address the wide variety of challenges, from coverage to investigation, from evaluation to resolution that confront adjusters and claim managers on a daily basis. Instead of "dry" lectures, you'll be encouraged to actively learn together with a large number of industry peers in every class. You'll hear the latest developments and strategies from subject experts, and learn what others across the industry, and across the nation, are doing with various claim issues and challenges. Over two days you'll be able to attend up to eight 90-minute sessions on a wide assortment of claim topics.

Accident Reconstruction

 CPCU  FL  LA  NC  NH  RPA  TX

  • Review the data recording capabilities of certain cars and commercial vehicles and the use of such data in the field
  • Describe the technology utilized for air brake testing of commercial vehicles and how that test data is used to determine compliance with the Federal Motor Carrier Safety Regulation
  • Recognize the litigation advantages of developing an accident reconstruction case using the most current technology
  • Application of Misrepresentation Defenses in Auto Policies

     CPCU  FL  NC  NH  RPA  TX

  • Identify whether misrepresentations are material to the risk assumed by the insurer and understand when the insurer may have a duty to independently investigate
  • Evaluate the effects of misrepresentation on the rights of third parties to the insurance policy
  • Understand how to effectively deal with the insured's failure to cooperate and assist in the defense of third party claims
  • Learn how to avoid inadvertently creating estoppel arguments
  • Are Eight Corners Enough?

     CPCU  FL  NC  NH  RPA  TX

  • Analyze courts' increasing interest in the issues raised in determining the duty to defend from pleading allegations and the effects of extrinsic facts
  • Describe the general rules applicable to determining the duty to defend
  • Identify how allegations are insufficient or problematic in liability claims when analyzing the duty to defend
  • Explore how to handle problematic allegations
  • Auto Fraud Investigations: Use of Forensic Evidence

     CPCU  FL  NC  NH  RPA  TX

  • Identify the types of fraud that are prevalent in the auto insurance industry
  • Review traditional forensic approaches to the investigation of auto claims
  • Evaluate the structure of data streams and data bases as tools to detect auto fraud
  • Measure the benefits of forensic intelligence solutions in the fight against auto fraud
  • Auto Fraud Investigations: Use of Forensic Evidence

     CPCU  FL  NC  NH  RPA  TX

  • Identify the types of fraud that are prevalent in the auto insurance industry
  • Review traditional forensic approaches to the investigation of auto claims
  • Evaluate the structure of data streams and data bases as tools to detect auto fraud
  • Measure the benefits of forensic intelligence solutions in the fight against auto fraud
  • Bad Faith in Liability Insurance

     CPCU  FL  NC  NH  RPA  TX

  • Identify warning signs of bad-faith exposure in third-party contexts and develop a responsive action plan, evaluating and responding to settlement offers within policy limits
  • Develop an action plan to respond to and contain punitive damages claims in the third-party bad-faith context
  • Describe special circumstances presented by non-covered claims and claims with multiple claimants
  • Review emerging bad-faith issues and trends in the third-party liability claims context, including discovery issues and bifurcation
  • CGL Coverage for Construction Defect Claims

     CPCU  DE  FL  NC  NH  OK  RPA  TX

  • Explore analytical framework for claims professionals to evaluate and adjust construction defect claims
  • Review and apply relevant policy provisions
  • Discuss real world issues and examples concerning construction defect and faulty workmanship
  • Concurrent Causation in Personal Auto and Homeowners Policies

     CPCU  FL  NC  NH  RPA  TX

  • Understand the competing policy interpretation issues that may give rise to overlapping coverages
  • Gain awareness of different factual situations that are likely to lead to overlapping coverage arguments
  • Implement strategies for efficient resolution of coverage issues among insurers when overlapping coverage issues may be present
  • Criminal Acts, Terrorism & Liability Claims

     CPCU  FL  NC  NH  RPA  TX

  • Identify who is potentially liable for criminal acts, including terrorism
  • Review the theories of liability against typical target defendants
  • Evaluate defenses available to the target defendants
  • Describe the unique challenges/exposures with litigation arising out of criminal acts
  • Emerging Issues in Construction Defect Cases

     CPCU  FL  NC  NH  RPA  TX

  • Describe legal arguments commonly used by both sides to faulty construction coverage disputes
  • Analyze relevant CGL policy language in light of recent case law interpreting key policy provisions
  • Compare and contrast outcomes of court decisions across jurisdictions to identify trends and weigh strengths and weaknesses of various coverage positions
  • Discuss alternative sources of coverage
  • Handling Severe Loss Claims

     CA  CPCU  FL  NC  NH  OK  RPA  TX

  • Identify what constitutes a "severe" property damage or bodily injury claim
  • Properly investigate severe property damage and bodily injury claims, and evaluate damages and standards for retaining experts
  • Identify and address coverage issues relative to severe claims
  • Properly adjust and evaluate severe claims, including payment and settlement
  • Hidden Exposure for Attorneys Fees Under Supplementary Payments Provisions

     CPCU  FL  NC  NH  RPA

  • Learn about the terms and conditions of supplementary payment provisions in a typical liability policy
  • Understand the types of claims that traditionally have been made and paid under these provisions
  • Identify new types of claims that policyholders are contending are payable under these provisions
  • Discuss defenses to these new claims
  • Intellectual Property Claims Defense

     CPCU  FL  NC  NH  RPA  TX

  • Describe the unique nature of intellectual property claims that impact defense strategies
  • Determine when the policy requires a defense obligation and when to seek help from coverage counsel
  • Partner effectively with intellectual property counsel to improve outcomes
  • Identify good faith practices and strategies when defending or indemnifying insureds with intellectual property claims
  • Products Liability Claims in Property Damage Losses: Understanding the Language

     CPCU  FL  NC  NH  RPA  TX

  • Review theories of liability (warranty, negligence and strict liability) for purposes of defense and subrogation
  • Identify product defects, potential defendants, and their defenses
  • Describe how the engineer/expert witness can help in the products case
  • Create a tips checklist for investigating product cases
  • Evaluate recent court rulings affecting products litigation (Daubert & Kumho Tire)
  • Soft Tissue Injury Cases

     CPCU  FL  NC  NH  RPA  TX

  • Describe common issues in complex soft tissue injury cases, including long-term treatment and over-treatment, chronic pain, and other subjective complaints
  • Review less common medical conditions which present difficulties in soft tissue injury cases
  • Examine long-term chiropractic care; how do we defend against claims of necessity of chiropractic care which may continue for years?
  • Evaluate potential experts in complex soft tissue injury cases, including medical experts, engineers, reconstructionists, and human factor experts
  • Terminating the Duty to Defend: Tactical Issues

     CPCU  FL  NC  NH  RPA  TX

  • Identify coverage and/or liability developments that justify an insurer's termination of a defense
  • Determine when and how an insurer's duty to defend may be terminated and describe appropriate methods to end it
  • Identify bad faith risks an insurer faces when it terminates defense vs. denying coverage from the claim outset
  • Describe the circumstances under which an insurer can withdraw from a defense or extinguish its duty by tendering policy limits
  • Third-Party Property Damage and Economic Loss

     CA  CPCU  FL  NC  NH  OK  RPA  TX

  • Determine when to pay damages for resultant economic loss and when not to pay for economic loss that flows from "property damage" that is not covered because of the business risk exclusions
  • Assess how economic losses arise out of excluded claims for damage to the insureds "work" and "product"
  • Identify tangible vs. intangible property; and assess when tangible property is physically injured
  • When Is Independent Counsel Needed?

     CPCU  FL  NC  NH  RPA  TX

  • Describe the test for appointment of independent counsel
  • Recognize the role of a reservation of rights in the appointment of independent counsel
  • Identify the types of conflicts which give rise to the duty to appoint independent counsel
  • Identify the costs of the appointment of independent counsel
  • When Is Independent Counsel Needed?

     CPCU  FL  NC  NH  RPA  TX

  • Describe the test for appointment of independent counsel
  • Recognize the role of a reservation of rights in the appointment of independent counsel
  • Identify the types of conflicts which give rise to the duty to appoint independent counsel
  • Identify the costs of the appointment of independent counsel
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    Registration, Exhibits, and Sponsor Information Available Early May


    As a claims professional, your time is valuable and the demands of your job are high. Day in and day out, you are responsible for helping insureds replace their homes or businesses after a catastrophe or ensuring that a business owner sued by a customer receives a fair day in court. Still, you have to stay abreast of adjusting, legal and technological developments in the insurance industry in order to maintain your adjusting licenses and provide first-rate services to your insureds. PLRB's Regional Adjusters Conferences are designed to meet your needs.

    The Regional Adjusters Conferences provide high-quality claims training and education in a cost-effective, interactive educational setting. The conferences are held in three different cities around the country and close to your offices.

    At the conferences, you can explore property and casualty claim insurance topics that provide current information on critical claims issues while earning up to 12 hours of adjuster continuing education credit in select states. You can also attend the Insurance Services Expo where you can discover new products and services and network with the top industry service providers. The Expo includes 80-100 regionally-focused service providers with claims-specific expertise in a wide array of fields and disciplines.

    PLRB offers complimentary registration for the Regional Adjusters Conferences to staff of PLRB member insurance companies. You can attend both days of the conference or focus on particular courses. So invest in your professional development and growth by attending any one of the 3 Regional Adjusters Conferences this year. You are worth it.


    The was my first PLRB conference and I look forward to attending others.

    Great learning opportunity, good way to clarify how vendors can help or what they do.

    I was able to meet several contractors and adjusters face to face that I've only talked to on the phone in the past. Everything is well organized and I appreciate that.

    The variety of presentations compared to the amount of time allotted for the conference. It was nice getting to choose courses and not feeling like I had to settle for one which didn't apply. All were valuable.

    Material appropriate for what we do. Variety of subject matter and choices.

    The seminars very done very well and was pleased with overall experience.

    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2019 Regional Adjusters Conferences.

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