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Sessions are 90 minutes in length. They address the wide variety of challenges, from coverage to investigation, from evaluation to resolution that confront adjusters and claim managers on a daily basis. Instead of "dry" lectures, you'll be encouraged to actively learn together with a large number of industry peers in every class. You'll hear the latest developments and strategies from subject experts, and learn what others across the industry, and across the nation, are doing with various claim issues and challenges. Over two days you'll be able to attend up to eight 90-minute sessions on a wide assortment of claim topics.

Business Writing Skills: Correspondence, Complaints, and Compliments

  • Describe qualities of effective file notes and correspondence
  • Identify business correspondence that increases credibility with insureds and claimants
  • Compose outstanding examples of form letters that really work
  • Review common errors in grammar and spelling that harm your credibility and detract from your message
  • Claim Management Challenges in the 21st Century

     CPCU  FL  NC  NH  RPA  TX

  • How to motivate your staff to produce optimum results
  • Train and develop staff technically to achieve stronger results
  • Identify effective time management tips for success
  • Serving as a bridge or link between the front lines and senior management
  • Avoiding "burn-out"- keeping everyone healthy and positive
  • Ethics for Adjusters

     CPCU  FL  NC  NH  RPA  TX

  • Review ethical standards for fair and honest dealings by adjusters
  • Contrast adjusters' contractual and ethical obligation with insureds
  • Evaluate scenarios of good and bad ethical practices by adjusters
  • Review ethical standards for claims professionals when pursuing subrogation
  • Negotiations and the Art of Persuasion for Property and Casualty Claims

     CPCU  DE  FL  NC  NH  OK  RPA  TX

  • Evaluate strategies for successful negotiation
  • Describe negotiation tools available
  • Review key techniques for persuasive writing and communication with property and casualty claims
  • Explore ways to more effectively connect with customers and service providers
  • PLRB/LIRB Web-based Services

     CPCU  FL  RPA

  • Maximize proficiency with PLRB/LIRB web-based services, including Search, Catastrophes, Distance Learning, and the Service Provider Directory
  • Conduct accurate database research using PLRB Search tools
  • Working Effectively with Experts, Legal Counsel, and Independent Adjusters

     CPCU  FL  NC  NH  RPA  TX

  • Set up a system to identify and effectively work with a variety of claims experts
  • Identify the types and qualifications needed by your various experts
  • Explore cost effective ways to ensure quality legal work when using outside counsel
  • Review challenges and strategies for successfully engaging independent adjusters to assist your claim operation
  • Working Effectively with Experts, Legal Counsel, and Independent Adjusters

     CPCU  FL  NC  NH  RPA  TX

  • Set up a system to identify and effectively work with a variety of claims experts
  • Identify the types and qualifications needed by your various experts
  • Explore cost effective ways to ensure quality legal work when using outside counsel
  • Review challenges and strategies for successfully engaging independent adjusters to assist your claim operation
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    Registration, Exhibits, and Sponsor Information Available Early May


    As a claims professional, your time is valuable and the demands of your job are high. Day in and day out, you are responsible for helping insureds replace their homes or businesses after a catastrophe or ensuring that a business owner sued by a customer receives a fair day in court. Still, you have to stay abreast of adjusting, legal and technological developments in the insurance industry in order to maintain your adjusting licenses and provide first-rate services to your insureds. PLRB's Regional Adjusters Conferences are designed to meet your needs.

    The Regional Adjusters Conferences provide high-quality claims training and education in a cost-effective, interactive educational setting. The conferences are held in three different cities around the country and close to your offices.

    At the conferences, you can explore property and casualty claim insurance topics that provide current information on critical claims issues while earning up to 12 hours of adjuster continuing education credit in select states. You can also attend the Insurance Services Expo where you can discover new products and services and network with the top industry service providers. The Expo includes 80-100 regionally-focused service providers with claims-specific expertise in a wide array of fields and disciplines.

    PLRB offers complimentary registration for the Regional Adjusters Conferences to staff of PLRB member insurance companies. You can attend both days of the conference or focus on particular courses. So invest in your professional development and growth by attending any one of the 3 Regional Adjusters Conferences this year. You are worth it.


    The was my first PLRB conference and I look forward to attending others.

    Great learning opportunity, good way to clarify how vendors can help or what they do.

    I was able to meet several contractors and adjusters face to face that I've only talked to on the phone in the past. Everything is well organized and I appreciate that.

    The variety of presentations compared to the amount of time allotted for the conference. It was nice getting to choose courses and not feeling like I had to settle for one which didn't apply. All were valuable.

    Material appropriate for what we do. Variety of subject matter and choices.

    The seminars very done very well and was pleased with overall experience.

    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2019 Regional Adjusters Conferences.

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