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Sessions are 90 minutes in length. They address the wide variety of challenges, from coverage to investigation, from evaluation to resolution that confront adjusters and claim managers on a daily basis. Instead of "dry" lectures, you'll be encouraged to actively learn together with a large number of industry peers in every class. You'll hear the latest developments and strategies from subject experts, and learn what others across the industry, and across the nation, are doing with various claim issues and challenges. Over two days you'll be able to attend up to eight 90-minute sessions on a wide assortment of claim topics.

Adjusting Small Retail Business Interruption Losses

 CPCU  FL  NC  NH  RPA  TX

  • Evaluate business interruption coverage for small retail insureds
  • Solicit appropriate financial documentation to fairly evaluate a loss
  • Calculate the loss, using the PLRB Worksheet
  • "Selling" your adjustment to the insured or his/her representative
  • Advanced Property Claims Negotiation Strategies

     CPCU  FL  NC  NH  RPA  TX

  • Prepare for various types of negotiations
  • Form strategies for negotiating various types of issues
  • Practice techniques for dealing with different types of personalities in negotiations
  • Describe strategic options for instances when negotiations fail
  • Appraisal, Mediation, and Arbitration Options/Strategies

     CPCU  FL  NC  NH  RPA  TX

  • Compare and contrast the differences and similarities in appraisal, mediation, and arbitration
  • Explore inherent positives and negatives when invoking the appraisal option
  • Identify various styles, stages, and strategies associated with mediation
  • Describe various types of arbitration, and file qualities that lead to success or failure
  • Duties After Loss: Enforcing Policy Provisions

     CA  CPCU  FL  NC  NH  OK  RPA  TX

  • Trace the evolution and make up of duties following the loss provisions in common property insurance policies
  • Identify challenges that can occur in enforcing these provisions
  • Review strategies for successfully enforcing these provisions
  • Equipment Breakdown: Interplay with Property Coverage and Adjustments

     CPCU  FL  NC  NH  RPA  TX

  • Review coverages offered under Equipment Breakdown (formerly Boiler and Machinery) policies
  • Describe the interplay between Equipment Breakdown and Property coverages and adjustments
  • Evaluate coverage and adjustment issues associated with various types of claims involving equipment breakdown and property policies
  • Calculate several joint loss claim scenarios
  • Estimating Challenges with Specialty or Unique Repairs/Restoration

     CPCU  FL  NC  NH  RPA  TX

  • Identify those areas of building estimates that provide unique challenges to adjusters
  • Review strategies for improving estimates in specialty areas, like electrical and mechanical equipment, and plumbing for both residential and commercial losses
  • Describe ways to effectively estimate time and material exposures, including clean up and loss stabilization
  • Review ways to estimate one-of-a-kind items that are not included in most estimating software databases
  • Estimating HVAC Claims

     CPCU  FL  NC  NH  RPA  TX

  • Identify common HVAC nomenclature with residential and light commercial structures
  • Evaluate repair vs. replacement options with HVAC parts and systems
  • Write an accurate estimate for several typical loss scenarios
  • Evaluate a contractor's estimate for appropriate scope and pricing
  • Green Building Adjustments and Challenges

     CPCU  FL  NC  NH  RPA  TX

  • Describe emerging green building features
  • Review various green building accreditation programs, including LEED and NAHB programs
  • Identify green building trends finding their way to local building losses
  • Describe coverage options and challenges with green building losses
  • Identify how current building damage estimating software is addressing green building issues and challenges
  • Green Building Adjustments and Challenges

     CPCU  FL  NC  NH  RPA  TX

  • Describe emerging green building features
  • Review various green building accreditation programs, including LEED and NAHB programs
  • Identify green building trends finding their way to local building losses
  • Describe coverage options and challenges with green building losses
  • Identify how current building damage estimating software is addressing green building issues and challenges
  • Insurable Interest and Betterments and Improvements Challenges

     CPCU  FL  NC  NH  RPA  TX

  • Review the history of insurable interest and its application in property insurance
  • Describe the roles mortgagees, lien holders, named insureds, and other insureds sometimes play in these claims
  • Properly adjust challenging claim scenarios with betterments and improvements and trade fixtures
  • Lightning Losses to Equipment

     CPCU  FL  LA  NC  OK  RPA  TX

  • Distinguish surges vs. lightning damage in a variety of claim scenarios
  • Review investigation tips for adjusters in evaluating equipment losses
  • Identify typical equipment systems that are subject to lightning losses
  • Analyze simple to complex loss scenarios with equipment damage
  • Mortgage Issues with Property Claims

     CPCU  FL  NC  NH  RPA  TX

  • Identify the rights and responsibilities of mortgagees
  • Evaluate claim adjustment challenges involved with foreclosure and vacancy
  • Develop effective resolution strategies with various mortgage-related claims
  • Review the current legal climate as to mortgage foreclosure and vacancy issues
  • Mortgage Issues with Property Claims

     CPCU  FL  NC  NH  RPA  TX

  • Identify the rights and responsibilities of mortgagees
  • Evaluate claim adjustment challenges involved with foreclosure and vacancy
  • Develop effective resolution strategies with various mortgage-related claims
  • Review the current legal climate as to mortgage foreclosure and vacancy issues
  • National Flood: Coverage and Adjustments

     CPCU  FL  NC  NH  RPA  TX

  • Review current coverages and adjustment procedures offered by NFIP policies
  • Describe the possible interplay of flood and property coverages and adjustments for typical losses
  • Identify non-covered areas of insurance coverage, where neither the property nor flood policies respond
  • Origin and Cause: Recent Trends in Successful Investigations

     CPCU  FL  NC  NH  RPA  TX

  • Describe recent developments in Origin and Cause Investigations
  • Review latest NFPA 921 changes
  • Work effectively with various authorities, including police, fire, ATF, etc activities
  • Identify key information sources to assist investigations
  • Origin and Cause: Recent Trends in Successful Investigations

     CPCU  FL  NC  NH  RPA  TX

  • Describe recent developments in Origin and Cause Investigations
  • Review latest NFPA 921 changes
  • Work effectively with various authorities, including police, fire, ATF, etc activities
  • Identify key information sources to assist investigations
  • Personal Lines Contents Claims Handling

     CA  CPCU  FL  NC  NH  OK  RPA  TX

  • Review procedures to accurately capture contents damage scope for residential contents losses
  • Describe sources for personal property information, pricing, and descriptions
  • Identify strategies in handling claims involving hoarders and large contents losses
  • Investigate repair vs. replacement options with a variety of contents claims
  • Progressive Losses in Property Claims

     CPCU  FL  NC  NH  RPA  TX

  • Identify which policy must respond to a loss that evolves over several years and policies
  • Identify the suit limitation "trigger" for continuing or progressive losses, and the impact of "equitable tolling" on the suit limitation
  • Analyze coverage for "new" damages flowing from an earlier manifested cause of a progressive loss
  • Review the impact of the "neglect" exclusion on continuing or progressive losses
  • Residential Roofing Issues

     CPCU  FL  NC  NH  RPA  TX

  • Address common coverage and investigation issues involving residential roof systems
  • Distinguish among roof conditions caused by wind, hail, manufacturing problems, and normal weathering
  • Evaluate the benefits of new impact resistant roofing products and materials
  • Identify residential roofing losses presenting excellent subrogation potential
  • Salvage Challenges with Personal Lines and Commercial Loss Adjustments

     CPCU  FL  NC  NH  RPA  TX

  • Describe salvage considerations with personal lines property claims
  • Review salvage practices and procedures with commercial retail business losses
  • Identify ways to improve salvage outcomes with heavy equipment losses
  • Compute an out-of-sight inventory loss adjustment
  • Specialized Contents Claims Handling: Jewelry and Fine Arts Claims

     CPCU  FL  NC  NH  RPA  TX

  • Identify trends and common pitfalls in evaluating and adjusting losses with jewelry and fine arts
  • Review quality investigation practices in evaluating jewelry losses
  • Identify resources to help evaluate and minimize fine arts losses
  • Subrogation: Initial Recognition and Strategies for Effective Recoveries

     CPCU  FL  NC  NH  RPA  TX

  • Evaluate three case studies to identify subrogation potential and create a strategy for successful subrogation
  • Identify adjusting roadblocks and pitfalls that obstruct successful subrogation recovery
  • Review common product failures in both residential and commercial property claims that provide excellent subrogation opportunities
  • Water Damage Claims: Effective Response and Recovery

     CPCU  FL  NC  NH  RPA  TX

  • Describe common Homeowners and commercial water loss scenarios
  • Review various drying and stabilization strategies, including applied structural drying, in-place drying, heat drying, desiccant drying, etc.
  • Review current equipment and technology employed in water damage claims
  • Identify the ways adjusters can positively impact water damage claims
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    Registration, Exhibits, and Sponsor Information Available Early May


    As a claims professional, your time is valuable and the demands of your job are high. Day in and day out, you are responsible for helping insureds replace their homes or businesses after a catastrophe or ensuring that a business owner sued by a customer receives a fair day in court. Still, you have to stay abreast of adjusting, legal and technological developments in the insurance industry in order to maintain your adjusting licenses and provide first-rate services to your insureds. PLRB's Regional Adjusters Conferences are designed to meet your needs.

    The Regional Adjusters Conferences provide high-quality claims training and education in a cost-effective, interactive educational setting. The conferences are held in three different cities around the country and close to your offices.

    At the conferences, you can explore property and casualty claim insurance topics that provide current information on critical claims issues while earning up to 12 hours of adjuster continuing education credit in select states. You can also attend the Insurance Services Expo where you can discover new products and services and network with the top industry service providers. The Expo includes 80-100 regionally-focused service providers with claims-specific expertise in a wide array of fields and disciplines.

    PLRB offers complimentary registration for the Regional Adjusters Conferences to staff of PLRB member insurance companies. You can attend both days of the conference or focus on particular courses. So invest in your professional development and growth by attending any one of the 3 Regional Adjusters Conferences this year. You are worth it.


    The was my first PLRB conference and I look forward to attending others.

    Great learning opportunity, good way to clarify how vendors can help or what they do.

    I was able to meet several contractors and adjusters face to face that I've only talked to on the phone in the past. Everything is well organized and I appreciate that.

    The variety of presentations compared to the amount of time allotted for the conference. It was nice getting to choose courses and not feeling like I had to settle for one which didn't apply. All were valuable.

    Material appropriate for what we do. Variety of subject matter and choices.

    The seminars very done very well and was pleased with overall experience.

    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2019 Regional Adjusters Conferences.

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